FREQUENTLY ASKED QUESTIONS: ELECTRONIC APPLICATIONS
IMPORTANT: Please use one of the following browsers when submitting your project: Internet Explorer, Firefox, Google or Safari. Please check below for more detailed information about clearing your browser's cache and cookies.
Submit your application should be submitted in one go: it is not possible to save the application and to return to it at a later stage.
In which country should I submit my project?
In the case of group and multinational projects, the project should only be submitted in one country which is closely linked to the project..
In which language should I submit my project?
Applications in all official languages of the European Union are eligible, but please submit your project in one language only.
When should the project have taken place?
Only projects that have finished between 1 January 2016 and 30 January 2017, or that are still running are eligible. Projects which are still at the planning stage or which have not yet started are not eligible.
I already submitted a project last year, but did not win. Can I apply again?
Projects that are not amongst the three final winners of the previous editions of European Charlemagne Youth Prize Competition can submit their project again.
I am not sure if my type of project would be eligible. How can I check ?
Have a look at the “Previous laureates” section to have an idea of what type of projects won the Prize in the past.
How do I create and upload attachments?
To upload and attach your files, click on "Browse", choose the file you would like to attach, enter a title in the "Describe file" field, then click on "Attach". You can attach files in the following formats: PDF, JPG or GIF.
I am getting a "Server Error" message when I try to submit my application. What should I do?
- Make sure the total size of all attachments does not exceed 15 MB. Use "Compress Pictures", "crop", and other options to reduce the file size of pictures in Office documents (click here for more information)
- Check how you name your files: there should be no spaces between the elements in the file name, no capital letters and no special signs. You can use underscores or hyphens, so it should not be: "My Project Application" but "my_project_application"
- You will need to clear your browser's cache and cookies (control + F5). If you are using Internet Explorer or Firefox, follow the browser-specific procedures below to clear your cache and cookies, close the browser window completely, restart the browser, return to the applications page and retry uploading your documents.
Firefox: Select "History" from the menu bar, then "Clear Recent History". Make sure both the "Cache" and "Cookies" boxes are checked, and select the time range to clear (we recommend to select "Everything"). Then click on "Clear Now". If you have never cleared your cache and cookies before, this may take a few minutes.
Internet Explorer 8 or 9: Go to the "Tools" menu, select "Internet Options", then click on the "General" tab (if it is not already selected for you). In the "Browsing History" section, click on "Delete". Make sure the "Temporary Internet Files" and "Cookies" boxes are checked, then click on "Delete" at the bottom. If you have never cleared your cache and cookies before, this may take a few minutes.
Safari 5: Click on the word "Safari" in the upper left-hand corner, select "Empty Cache", then "Empty". Click on "Safari" again and select "Preferences". Then, in the "Security dialogue" box, click on "Privacy", then "Details", and scroll down to select www.charlemagneyouthprize.eu. Click on "Remove", then "Done", and close the "Options" window. Click on "Safari" once more, then on "Quit Safari". Open the browser and login to your account to continue.
Safari 6: Click the word "Safari" in the upper left-hand corner, select "Preferences", then click on "Privacy" in the "Security dialogue" box. Click on "Details" and scroll down to select www.charlemagneyouthprize.eu. Click on "Remove", then on "Done", and close the "Options" window. Click on "Safari" again, then on "Quit Safari". Open the browser and login to your account to continue.
Google Chrome: Click in the top-right corner as to view the drop-down menu. Click on the word "History". Then click on "Delete Browsing history".
How do I know my project is submitted?
You will get a confirmation by email that your file has been submitted.
What is the deadline for submitting projects?
Projects should be submitted by 30 January 2017.
How early do I need to send my applications?
It is highly recommended not to wait until the last day or the last minute to transmit applications. Internet slowness, server problems or other issues beyond the organisers’ control may occur, resulting in the deadline passing without the project being submitted before the deadline.
Didn't find the answer to your question? Contact us at firstname.lastname@example.org in English, German or French.